Conflict Management

Description

Programme Objectives:
1 Gain a thorough understanding of the sources, causes and types of conflict
2 Master all six phases of the conflict resolution process
3 Understand the five main styles of conflict resolution
4 Learn to apply the conflict resolution process to all types of conflict
5 Learn how to break out and use parts of the process to prevent conflict
6 Develop communication tools such as agreement frames and open questions
7 Master anger and stress management techniques
8 The Thomas-Kilman Modelscription here