Rajiv comes with over 15 years of training and teaching experience in BPO, Management Colleges and IT Companies. He is specialised in IT / Soft Skills / Sales / Office Automation / Leadership and Organizational Behavior training, Internal and External Stakeholders relationship management, along with scheduling and managing of training resources.
Rajiv has processed re-engineering, Content Development, delivered training and has enhanced performance through leadership development programs.
He has responsibly handled ‘Training Leadership’ role for 3 telecom clients served out of Bhopal with about 1,500 service representatives. He has handled training, operations and transition of new processes, setup 3 processes in Telecom, DTH domains – in outbound sales and customer service space.
Rajeev’s Core competencies are Coordination with Clients, Transition team, Coordination with the Vendors / External training agencies to provide training solutions, Training Need Analysis,
Training Effectiveness Analysis, Content Development
He has conceptualized and implemented Training Solution in operational excellence panel, streamlined trainings for different voice and transaction processing queues, cross-trained trainers on System and Processes, Introduced innovative training methodologies, Played key role in trainer development, Developed trainee graduation plans, Developed Standard Operating Procedures for certifications of Trainer, QME, TLs and Managers and Streamlined trainer feedbacks
He has also conducted Training Need Analysis, Monthly Training Calendar, Training Effective Analysis, content development and more.
Languages Known: English.
