Swati has a work experience of over 15 years across diverse industries which include Retail Operations, Training and Development, Content development and also having surplus knowledge of Yoga and Meditation Training. She has trained more than 1000 associates at the Institutes/ Entry/ Middle management levels.
Swati has successfully experienced the significant Retail Operations and Training in Lifestyle brands “Westside (Trent Ltd., A TATA ent.) & Globus & Shopper Stop (Raheja’s group)”having approx. selling area of 25000 sq. ft.Her responsibilities included Front end and Back end retail store Operations and additional responsibility of Coaching manager for training young talents “Sales Associates and Trainee Managers” to increase their employability rate thereby bringing about a gradual improvement of the candidate by set processes and constant coaching to attain ultimate organizational goal of achieving sales targets & standardize brand image.
At Westside as Full timer, she handled multiple levels of employees, brands, vendors and customers from various backgrounds given her an opportunity to broaden her horizons. The brand is categorize under “Department Store” and was dealing with lifestyle products and working in retail operations & Training has given her opportunity to flourish her wits 360 degrees.
Swati is a Certified in Retail Training by MCG, India-UK (JV) and for Gems and Jewel retail training from GJSCI; Certified Assessor from NSDC for PMKVY programs, Masters in Yogic Science and Life skills training from Anmol Mehta, Toronto USA; also pursuing Doctor’s in Naturopathy from IBAM Kolkata, aiming to facilitate professionals on Lifestyle disorders.
Swati’score competent training areas includesSelf-Management, People Management, Emotional intelligence, Assertive Communication, Team Building, Business etiquettes, Telephone etiquettes, Time and Stress Management, Conflict Management, Creative and Critical Thinking, Retail Operations & Sales training, Customer Service, CRM, Negotiation skills, Communication Skill, Voice & accent training, Yoga and Meditation and Outbound Training.
She is proficient in Content development and delivered Training modules to MRCC, Thane-UK, Multiversity Pune, NSDC, Website content for Yogras magazine and more.
Swati’s Professional Strengths are strong business acumen, understanding the needs of the client and deliver accordingly. She is primarily responsible for the entire Content development and deployment of the content to the target audience. She has the ability to handle huge teams, multi task and adhere to stringent deadlines for the deliverables.
Some of the clients she has trained for include Globus, Westside, Shopper stop, Classic Polo, Arvind Mills, BMC IT Pune, CMC (A Subsidiary of TCS) Pune, Skillwise, Go-frshly, Quikstart, Mahindra Motor, Livewires and more
With Mindskillz, Swati has been primarily responsible for providing customized end-to-end soft skills training and development solutions through interactive and experiential learning workshops. She has a deep sense of research orientation, which helps in developing content, and need / gap analysis.She has created design documents, developed content and delivered the modules. She is also involved in creating audio – visual training tools for clients.
Languages Known:Hindi and English.
