Sandeep Sharma is a highly skilled, passionate, and humorous freelance trainer and an individual whose main concern is to increase the performance level of employees, improve their character, developing new skills and mould trainees to become successful achievers. Motivate them to rise to a position of higher responsibility. Constantly looks for talents and develops them to be functional assets to meet the current as well as future needs of the organization; ensures effective utilization of human resources; integrates individual goals with organizational goals.
Sandeep has strong understanding of incorporating humour into training to make it more engaging and meaningful.
His rich hands-on experience for more than 18 years in Training and development in Banking Sales and Business Development, Customer relation management, Debt Management, Complaints handling gives him a unique edge in understanding organizational learning challenges to deliver effective training interventions.
Sandeep has worked with organizations like TVS Group , Shriram Group , ICICI Bank , P. N. Writer & Company etc. He is having rich Industry experience of 20 years before foraying into Freelance Training.
Sandeep is Post Graduate diploma in Management (PGDBM) and Bachelor of Laws (LL.B.)
Key skills of Sandeep are :
Facilitation and training delivery for Customer Centricity , Soft Skills , Personality Development , Corporate Etiquette , Sales Training , Email writing , Speaking Effective English , Positive Parenting , Leadership , Business Communication ,Team Building , Complaints handling , POSH at Workplace , Campus to Corporate , Virtual Interaction with Clients etc. Exceptional presentation skills , Excellent research skills, Good organizational and time-management abilities, Top-notch sense of humor and loves helping people. Has terrific interpersonal skills and an engaging personality. Experience in handling the audience from multiple functions and from entry level to middle and senior management.Understands how to grab attention so people retain more information
Exceptional ability to work independently. Excellent written and vibrant communication skills, Self-confidence and being able to deliver presentations to a large number of people.
Training Projects Undertaken by Sandeep
Currently facilitating Online upskilling sessions for Middle Management employees and On boarding sessions & Remedial Sessions for new hires of multiple leading private sector Banks focusing on Sales, Email writing , Complaints handling skills and Customer relation management.
Recently conducted a 6 days offline Campus to Corporate training session for more than 1000+ final year students of a private University based in Jaipur , Online mentoring for 1500+ students of a prestigious Management / Engineering institute based in Ahmadabad and Online mentoring for a Management Institute based in Gurgaon.
Facilitated 200+ day long training session for more than 1000+ middle and senior management employees for a leading Indian Public sector Bank focusing on Sales , Customer Centricity , Need for change and Bank’s mission and vision .
Currently facilitating Online workshops for Teachers and Students in Schools , focusing on Personality Development , Grooming , Time Management , Soft Skills , speaking Effective English , Growth mindset of Teachers , Growth mindset of students.
Currently facilitating Online Induction programs focusing on Collections and Debt Management of a leading NBFC.
Designed and developed the Content and delivered training for corporate office employees of a middle-sized pharmaceutical company. Continuously working with their corporate leadership to assess further training needs and develop programs to fill gaps. Delivered training in leadership, soft skills, Complaints handling, Customer relation management.
Currently facilitating the Induction program of a Telecom company focusing on Selling skills, Customer service, Grooming, Email writing skills, behavioral programs.
Recently facilitated 20 days online program with focus on Communication skills, Customer Centricity for more than 800 Fresh and Experienced Engineering graduates.
Facilitated a three days Classroom session with focus on Communication, Complaints handling, Corporate Etiquette, Sales, and Professional Ethics for more than 200 Junior and Middle Management employees of a leading Real Estate Company.
Facilitated a Two days classroom session with focus on “Giving and Receiving Constructive Feedback” and “Internal Customers Sensitivity” for Middle Management employees of a Japanese Multinational Company.
Continuously conducting sessions on “Prevention of Sexual harassment on workplace” for different companies.
Recently conducted a Training session on the topic “ Combating Anxiety and Depression” for more than 100 employees of a Gurgaon based Media company.
Recently conducted a session on Corporate Etiquettes , Sales , Customer handling , Customer Relation Management for Senior Management Employees of a Multilevel Marketing company.
Currently conducting “Campus to Corporate” Session for the final year students of a Private University based out of Chandigarh.
