Sadiq Mohiuddin, known as Ali, is a Senior Training Manager and Master Trainer with over 20 years of experience in training, learning, and development, specializing in helping organizations achieve strategic business outcomes. He is an expert in training design, knowledge management, process optimization, and project mobilization, with extensive experience across Fortune 500 clients in diverse industries such as IT, BPO, KPO, GIS, CoMo, telecom, banking, and customer service. Ali combines instructional design, adult learning methodologies, and digital training platforms to deliver high-impact programs both in-person and virtually.
Core Training Areas
• Training & Development, Knowledge Management, Knowledge Transfer
• Contact Center Operations & Customer Experience
• Policy & Change Management, Risk Assessment, Internal & External Audit
• Instructional Design & Adult Learning (Kirkpatrick, ADDIE, Bloom’s Taxonomy, Gagne, VAK)
• Project Mobilization, Strategic Planning, Resource Planning, Stakeholder Engagement
• Coaching & Mentoring, Leadership Development, Performance Management
• SCRUM & Agile Methodologies (Kanban), Digital Platforms & Learning Tools
• Content Creation, SOP Development, Flowcharts, Infographics, Workshop Facilitation
Professional Experience Highlights
At VXI Global Solutions, Ali transitioned and mobilized five critical programs for Fortune 500 clients, managing FTEs ranging from 50 to 300+ across domains such as food delivery, mobile services, tech support, sales, back-office operations, and internet services. He designed and implemented end-to-end training programs to ensure operational readiness and process compliance.
At Sutherland India Global Services (West Africa, Ghana, Estonia, Philippines) as Country Senior Manager – Training & Quality, he established training operations for new sites, piloting programs for 100+ employees in West Africa. He managed six business portfolios across India, overseeing virtual teams and facilitating training for services in content moderation, travel, entertainment, remittance, and AI-driven voice services. He directed training for high-tier Fortune 500 clients in travel, home rental, and remittance sectors, handling global operations worth billions in transactions annually.
At Regalix India, Ali led Google AdWords training projects, covering campaign management, account optimization, conversions, CPC management, and content creation. He applied adult learning theories and created comprehensive training materials, workshops, and evaluations.
At Wipro India Global Services as Deputy Training Manager, he managed GIS mapping and content moderation training for 2,500+ employees, including road sign classification and advanced cartography workflows, supervising multiple assistant managers and training delivery across seven CoMo business pillars.
At Accenture India Services Pvt. Ltd as Assistant Training Manager, he pioneered GIS mapping and autonomous vehicle projects, scaling pilot batches from 30 to 2,500 FTEs. He delivered incident management and customer service training for global IT clients in India, Bucharest, and Poland.
Certifications & Achievements
• Impact Coaching Certification – VXI Global Solutions
• Six Sigma Green Belt Certification
• NLP – Neuro-Linguistic Programming Certification
• Agile, SCRUM & Kanban Certifications
• Brandon Hall Silver Award for LEAP Academy program – Accenture
• Golden Peacock Award – Accenture GIS project for driverless car automation
Languages Known: English, Hindi