Rajiv comes with 25 Years Of Experience In Training/ Quality & Customer Service and has been into Product And Process Trainings, Skill Development Trainings(Soft Skills/Behavioral Skills, Customer Service, Sales, OJT, Standard Operating Procedures Training), Need Based Trainings And Measuring Training Effectiveness with multiple clients for domains–Telecom, BPO’s, PSU’s, Automobile, Electronics, Retail, Construction & Engineering, Agri Machinery, FMCG, Education, Engineering And Management Colleges And Universities.
He did his B. Com. (Hons) from Delhi University, Master’s Degree In Financial Management and MBA (Finance) From Pondicherry University].
His Areas of Expertise includes: Training Need Analysis, Process Management, E-Learning, Training Delivery, Content Development, Facilitation Skills, Communication Coaching, Stake Holders And Client Management, Team Handling, Personality Development And Employability Skills, Training Effectiveness, Product And Process Trainings, Skill Development Trainings(Soft Skills/Behavioral Skills, Customer Service, Sales, Ojt, Standard Operating Procedures Training), Critical Success Factors, Communication Skills, Right Mental Attitude, Empathy, Probing, Active Listening, Complaint Management, Different Types Of Customers And How To Deal With Them, Time Management, Stress Management, Customer Service, Interview Skills, Group Discussion Skills, Communication Skills, Feedback Skills, Listening Skills, Critical Success Factors.
Certification:
Certificate course in Information Technology from CMC Ltd with Grade A.
Certificate course in Customer Relationship Management from Shradha Institute of CRM.
Some of the training conducted:
- Handled call quality and training functions for the processes like Hyundai (inbound & outbound), CitiFinancial (outbound lead generation, selling), MetLife, DLF (outbound selling & inbound), Airtel (outbound collections), VSNL (inbound).
- Conducted Campus to corporate trainings for ITI Pusa New Delhi ( ITI adopted by MSILO.
- Handled Personality development and employability skills program in UPES University Dehradun, Lovely Professional University Jalandhar, BBDIT Ghaziabad, BSAEI Faridabad and IMS Ghaziabad.
- Handled workshop (Maitreya Project) on Customer service for Indian Railway employees (Pan India project
- As A Master Trainer Handled Telecom Sector Skill Council Training For NSDC
- Handled Sales and soft skills workshops for sales executive of Cargill India Ltd.
Clients: Mrs Bectors Food Speciality Ltd (Cremica Division), Macmillan Education And British Council, Cargill India Ltd, Maruti Suzuki India Limited (True Value), Hyundai Motors India Ltd, Corvi LED Pvt. Ltd, ,Corvi LED Pvt. Ltd ,Centum Learning Ltd (A Bharti Associate),Kankei Relationship Marketing Services Pvt Ltd, E2e Serwiz Solutions Limited (Tata Bpo), Indoo Hi-Tech Seeds Pvt. Ltd, Tata Teleservices
Languages Known: English, Kannada and Hindi
