Partha comes with over 16+ years of Sales & Service exposure and expertise in Training Capability Development, Business Operations, Opex Management,
Customer Service and Client & Vendor Management. He is MBA with 6 Sigma Yellow Belt Certified.
Training Proficiency:
- Soft Skills, Behavioral Training & Adult Learning Techniques
- Train the Trainer Programs, Platform Skills & Facilitation Skills
- Sales Training, Objection Handling, Conflict Management
- Time Management, Presentation Skills, Customer Grievance Handling Skills
- Effective Communications Skills, 5 S & Kaizen Techniques,
- Grooming, Personality Development & Customer Service Orientation
- Customer handling & Negotiation Skills at Retail Store / Call Center
- Tele Calling, Cold Calling & Telephone Etiquettes
- Call Center Operations Training & Quality
- Voice & Accent Training,
- Product, Process, CRM Training & Content Development
Partha has been associated with various corporate houses and has been conducting training & developmental programs in the field of Telecom, Retail, Distribution, Insurance, Healthcare, Call Centre, FMCG, Manufacturing, Consumer Durables, Appliances, Oil & Gas, Real Estate etc.
Some of the companies he has worked with are companies like GE Capital, Bharti Airtel Ltd, Reliance Communications Ltd, Medica Superspecialty, Accenture to name a few.
Languages known: English, Hindi, Bengali & Oriya
