Pankaj has an overall of eight and a half years of work experience. He is a multi-faceted professional with rich experience in Talent acquisition, Talent development (V&A + P&P + Soft Skills + Production Training) & performance management.
Pankaj has six and a half years of exposure in Training domain, three and a half years as an AM – Training for Sutherland, wherein was also responsible for input drivers of performance metric for Dell production accounts, was also the primary owner for customer satisfaction scores across all accounts operating out of Sutherland Malad & Airoli, Was managing Customer satisfaction metric for all International account’s in addition to domestic account like Dell India & Clear Trip, Site Lead training for Sutherland Mumbai, reporting directly to India head training., Manager Training for Microsoft at Teleperformance.
Pankaj’s key achievements include Global Certified DELL Trainer – Client Certification, “C1” Certified by Berlitz language certification group – Client Certification, Six Sigma Yellow Belt Certified – Sutherland Certification, Sales training delivery skills certified – Iyogi – Netgear Certified, Client Certification, Training Delivery Certified – Microsoft Certified – Client Certification, Setting up new accounts & facilitating new product launch, successfully completed a Six Sigma Project on “Reducing Policy Defects for CE”.
Pankaj has excellent communication & training delivery skills, exposure in managing voice as well as back office training accounts, successful exposure in hiring, pre-process training (V&A), new hire training (Soft Skills + P&P + Technical), nesting, floor update training, refresher training & BQ management training, excellent interpersonal skills, verbal and written proposals and presentations, understanding of how to lead, motivate and mentor people for best results.
As a Training Manager working for Dell, Pankaj was responsible for managing production training team for Dell Mumbai, input metrics of production floor, strategic developmental training plans for production FLA & SME in alignment to business requirement, following ADDIE model to maximize training effectiveness, handling training team for 4 Line of business across Dell Mumbai with overall 700 FLA headcount, managing a team of 15 Communication & 7 Technical Trainers, developing Training Planner, training materials, delivery methods based on Survey & log based score, preparing training need analysis, level skill gaps, define and evaluating training metrics in line with the organization’s requirement, facilitating weekly Floor Vitality Training on Updates, Process Changes & Defects identified, identifying and preparing training plan for CE BQ, helping Comm. trainers to Coach & deliver feedback to FLA in effective way, ensuring sample adherence SL is met consistently every month by optimizing resources in Comm, team, helping Comm. trainers to Coach & deliver feedback to FLA in effective way, performing biweekly ATA (Audit the Auditor) to ensure audit accuracy for Comm. trainers, facilitating monthly calibration session with Comm. Trainers, and coordinating with IT team to ensure smooth functionality of training needs.
He also worked with GTL Limited as a CRE where he conducted Telemarketing Outbound B2B & B2C campaigns.
Languages known: English, Hindi and Marathi.