Mahendar Singh Rathore is an experienced Training and Process Improvement Specialist with extensive expertise in operations management, team leadership, process training, and customer service. He has a strong track record of designing and delivering high-quality training programs that enhance employee performance, foster growth, and improve process efficiency aligned with business goals. He is currently a Senior Consulting Faculty with Mindskillz, leveraging his expertise to design and deliver impactful learning solutions for leadership, operational excellence, and employee development.
Professional Experience
From 2018 to the present, he has been associated with Expert Source Global Services Pvt. Ltd., serving as a Customer Service Associate, Team Coach, and Process Trainer. Customer interactions, issue resolution, process adherence, compliance, sales support, and performance reporting were managed by him. Team performance was monitored, training and development were facilitated, staff motivation was provided, process compliance was ensured, and quality assurance was driven. Training was conducted by him for new hires on process knowledge, updates, soft skills, and communication, training effectiveness was evaluated, and continuous learning was promoted. Between 2009 and 2018, at Nagnechia Hardware, sales strategies were developed, revenue growth was driven, customer relationships were managed, teams were trained, inventory and product knowledge were overseen, marketing and promotions were handled, and sales reports and budgets were prepared by him. From 2006 to 2008, at Hotel Platinum, Chandigarh, operations, financial and revenue management, staff leadership, guest experience, sales and marketing initiatives, compliance, safety, and strategic growth planning were overseen by him. Operations, staff supervision and training, customer service, inventory, cost control, and revenue growth were managed by him at Glassy Junction Pub and Bar, Punjab (2004–2005), and similar responsibilities were handled by him at Hot Millions, Chandigarh (2003–2004), contributing to overall sales and revenue growth.
Education:
- Bachelor of Arts – Punjab University, Chandigarh
- Intermediate (12th) – Lawrence School, Sanawar
- Matriculation (10th) – Lawrence School, Sanawar
Skills and Core Competencies
- Leadership and Team Management
- Communication Skills
- Decision Making and Problem Solving
- Time Management and Organization
- Customer Focus
- Technical and Industry-Specific Knowledge
- Emotional Intelligence
Interests:
- Sports
- Music
- Traveling
Languages Known: English, Hindi