Luann is an L&D professional with 17+ years of learning experience with various retail domains (QSR, FMCG, Apparel, E-Commerce retail /B2B and E-Education) of which 9 years of dedicated experience in Learning and Development as a Learning Manager. She has demonstrated competence incorporating new adult learning techniques and adjusting training resources to meet changing business needs.
Her educational background combines Science, Human Resources, Communication, Management, Training, Psychometric assessments, Facilitation, Instructional Designing and Managing business analytics with a strong understanding of both people as well as business needs.
She is Graduate in Alternative Medicine from Indian Board of Alternative Medicine and MBA- Human Resources Management-Vinayaka Mission University.
Her area of expertise and interest are in Leadership skills, Management skills, Sales , DISC Psychometric Assessment, Presentation skills, and interpersonal & intrapersonal communication Training, Data Analysis, Interpersonal Skills, Facilitation Skills, Written Communication, Identifying TNA, Teamwork, Collaboration, Multi-Tasking, Content Development, Planning and Prioritizing, Problem Resolution, Interpersonal Skills.
She has trained & coached participants ranging from Sr. Managers to the Frontline Sales personnel.
Luann is a continuous learner and has successfully held various roles – Facilitator, Organizational Development Lead, Capability development Manager and Training Manager. She has delivered learning solutions that incorporate CRT, VILT, E-learning through LMS platform, OJT, Experiential learning, competency based assessments to create a talent pool, manage performance, improve productivity and project management to impact business matrix.
Certification
- Disc certified Trainer, from Strength Scape-March 2018
- Certified by SHL to interpret psychometric assessment Occupational Personality Questionnaire (OPQ) tool – March 2019
- Certified L&D Manager with High Honors From Middle Earth HR -2022
- Certified L&D analytics and metrics professional (CLAMP) with High Honors From MiddleEarth HR -2021
- Certified Instructional Designer with High Honors From Middle Earth HR – 2022
Additional Courses
- Strategic People Management Course – IIM Calcutta ( March -April 2022)
- Completed Virtual course – Business communication.
- Completed on E learning courses – Basic presentation Skills.
- Completed on E learning courses – Process Improvement.
- Completed on E learning courses – Understanding Managerial Role.
- Attended Design thinking workshop.
- Attended analytical thinking program.
- Attend an Emotional Intelligence program.
- Business Leadership Practices Course from Goa in the year 2011.
- Restaurant Leadership Practices Course from Australia in 2007.
Languages Known: English, Kannada & Hindi
