Keerthi Savera comes with overall 9 years of experience on various profiles which includes Soft Skills trainer, Customer support executive, SME, Process and communication trainer, content developer.
She worked as a Soft skills and voice and accent trainer for Sri Chaitanya institutions for 4 years.
She is expert in process knowledge and with all the knowledge Article. She has conducted programs like FDP (Faculty Development Program); EEP (English Enhancement Program); ECP (English Club Program). Assessing through different monitoring tools for the process improvement. Prepared all ad hoc reports and provided required support. Developed content and conducted workshops for faculty of more than 500 members.
Keerthi conducted workshops for faculty of more than 500 members. She is expert in In-person and virtual training delivery modes.
She is Graduated in BSC (MSCs) from St. Ann’s degree college (2011). She has done her MA English from Osmania University, (2015), and MBA in 2013 (Osmania University).
She has collaborated with Amazon by extending technical Support for Digital products, maintaining CHY and PRR. She has worked as communication trainer for IN & NA (North American Domain). And also worked with Banking domain
She also investigates and Resolves customer Escalations which may be complex or long standing that has been passed by Customer support Associates. She has to plan and work as a bridge between upper management and agents and update with all the timely changes made by the management accordingly.
She handled few batches as a process and communication trainer at Amazon as per the business requirement. As per business call, she manages training sessions on process and communication for a batch of min 30 and handles NA customers via phones, chats, emails and conducts NHOs for the new hires. She is currently working as Soft Skills training Faculty with Mindskillz.
She has bagged many awards like Golden associate award, quality team awards, customer obsession awards and many more during peaks. She has also received Golden Hammer and Bronze Sceptor for Exceptional Performance.
Languages spoken: English, Hindi