She is sincere and diligent professional offering 15+ years of experience across the industry in the field of Operations, Soft Skills Training. She is currently Freelancing. A keen planner with strong background in implementing process improvements and quality initiatives for desired performance levels and resolving performance bottlenecks. Solutions oriented with progressive experience in Training, focusing on curriculum design, training content and training methodologies.
Jyoti has rich corporate experience from her previous employers like Airtel, ICICI Bank, Centum Learning Ltd. Her cross – industry experience include private retail business, that has helped build strong negotiation, sales and business skills which is an integral part of the competitive corporate.
She has excellent communication and Leadership skills, familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, workshops, etc.).
She acquires training abilities with successful track record of conducting training sessions. A target oriented individual with demonstrated skills in achieving the standard parameters in terms of retaining team members, process comprehension and setting/ achieving efficiency targets for the trainees.
As a freelance she has Designed & conducted customized training programs based on process requirements, aligned training & development initiatives with the organizational goals and providing training on various products. Performed Training Needs Analysis; analyzed training requirements while evaluating their errors. Assessed, recommended, and implemented processes, and provided solutions focused on improvement to applications and working methods for process & operations development.
Involved in content creation for Training & Production floor; designing pre-process assessment models, develop assessment tools for all the processes. Creating & document the Standard Operating Procedures for the assessment division.
Her core competent training areas include Soft Skills, Customer Management, Assertive
Communication, Team Building, Professional Skills, Time, and Stress Management, Influencing and Interpersonal skills, Conflict Management, Creative Thinking and many more.
Some of the clients she has trained for include Airtel, HDFC Bank, Axis Bank, SBI, Asian Paints , DMRC, Aptech Training Solutions, CENTUM LEARNING LTD, ICICI BANK LTD etc.
Languages Known: English, Sindhi, Hindi.
