Gulshan has a diversified experience of over 34 years which includes 20 years with Indian Air Force in Technical and 14 years with various industries which include Training and Development, Sales and Coordination. He has trained more than 1000 associates at Entry/ Middle/ Senior management levels.
After a long tenure with IAF till May 2002, he joined NGO services as an Area Coordinator, Punjab and simultaneously got his Masters degree in Marketing Management and joined insurance sales in 2007 with one of the leading company named HDFC Life and very soon joined training team in the same organization where he achieved success, rewards & recognition. His stint with training as a functional experience started in 2008.
He has expertise in designing & conducting customized training programs geared towards optimizing knowledge and operational efficiencies of client organizations. Skilled in managing team and relationship, ensuring production of revenue levels to increase territory profitability. Resourceful at maintaining relationship to achieve quality product & service norms by resolving service related critical issues. Experience in management and maintenance MIS.
He was majorly involved in Corporate Induction, conducted workshops in communication, customer services, telephone etiquette, insurance product and sales. And conducted training for banking products and sales process. He has been always involved in the preparation of calendar for the trainers and collating training related MIS data month on month basis.
Gulshan has successfully undergone the “Train the Trainer” program by Turning Point Association for Insurance and by KMBL for Banking. He has been duly trained for sales of insurance and banking products as well. He has also attended various seminars on Leadership and Motivation by Shiv Khera.
He is skilled at Product & Sales training, Campus to Corporate Employability training, Behavioral & Communication training, Team & Time Management, Content Development, Customer Service and Client Relationship Management.
He has great strength in the field of Motivation, Leadership, Trustworthiness, Responsibility, Accountability, Teach ability, Achievement, Helpfulness & Caring.
He is well versed with Hindi, English, Punjabi and few other spoken languages.
He has interest in writings, playing badminton, carom & chess and watching cricket.
Languages Known: Hindi, English and Punjabi.