Gautam has over 21 years’ experience in the Services Industry. Due to his good communication and leadership skills, he is chosen very often to handle training workshops on motivation, communication, etiquette, telephone courtesies and attitude improvement. He has had the experience of handling large teams (up to 94 people) in HSBC Data Processing Pvt. Ltd
He is a CELTA Certified from Cambridge ESOL: (Certificate in English Language Teaching to Adults).
His area of expertise includes: Verbal and Written Communication, V & A / Tele Skills Communication/Phonetics/Business Communication, Advanced Grammar, Train The Trainer, Cultural awareness, Email Writing Skills, Business Communication, Creative thinking, Soft skills training & Presentation skills, Public Speaking, Grooming, Voice & Accent Training (Neutralization), Cross Culture Service, Verbal & Written Communication / Grammar, Customer Centricity & Emails, Business & Spoken Communication, Campus to Corporate, Taking Ownership VS Accountability, Strategic, Analytical & Creative thinking, TNA & Feedbacks , Accent Neutralization, Telephonic Etiquette.
Gautam has also handled foreign customers and has experience of handling large numbers of foreign clients across various nationalities. He has set up systems for customer feedback and has tracked frequent and VIP customer preferences. He has also introduced several key initiatives and innovations with a view of improving overall standards and increasing sales.
Gautam has set up systems for customer feedback and tracking frequent customer preferences. He has introduced several key initiatives and innovations with a view to improving overall standards and increase sales at HSBC HDPI & he has worked in various capacities in the hotel industry.
Gautam is currently working with us as Voice and Accent trainer and adding a Value to the organization with his various expertise and Knowledge of Advanced Grammar
Some of his clients include: Timken, Pharm Arc, Bharati AXA,IBM, BIOCON, IBM, Robert Bosch, Sapient, HP, Accenture, Columbia Asia, 247/Customer, AT & T, First American, OCWEN Financial, JP Morgan, Cognizant, Concentrix, Capgemini, AVEDA Ventures Ltd, RVC Engineering College, NOVO Nordisk, Omega Health Care, Accenture, Black Box Network Services I. P. Ltd, HRH Group of Hotels , . Taj Bengal, Kolkata.
Languages Known: English, Kannada, Telugu & Hindi.
