Ganesh has a work experience of over 10 years across various industries which include Training, Development and BPO. He has trained more than 800 associates at Entry/ Middle/ Senior management levels.
Ganesh started his career with Bharti Airtel and later moved to Mphasis and Sun TV network. His stint with training as a functional experience started since 2004. He was majorly involved is Corporate Induction, conducting workshops in communication, customer service, and telephone English for work and leadership. The role involved understanding the business well which included resourcing, voice assessment and scheduling.
With Mindskillz Ganesh has been primarily responsible for providing customized end-to-end soft skills training and development solutions through interactive and experiential learning workshops. He has deep sense of research orientation which helps in developing content and need / gap analysis. He created design documents, developed content and delivered the modules. She was involved in creating audio – visual training tools for clients.
At Mphasis BPO, Ganesh dealt with technical support for all kinds of phones including Blackberry, Nokia, Samsung, and HTC. He was completely responsible for Customer Retention; creating offers for existing customers based on credit rating and customer profile with the intention to retain them; co-coordinating with the Credit and Risk team based in client location; convincing customers to take up the offers without deviation in company policy; ensuring the exchanges, returns & shipping processes are done within the SLA; performed porting requests, activations for T-Mobile, Sprint, Verizon, and Cingular.
Ganesh’s Core Competent Training Areas include Delivery Management, People Management, Customer Management, Performance Coaching, Assertive Communication, Team Building, Professional Skills, Time and Stress Management, Conflict Management, Collaboration, Creative Thinking, Retail & Sales training, Outbound Training.
Ganesh’s Professional Strengths are strong business acumen, understanding the needs of the client and deliver accordingly. He has the ability to handle huge teams, multi task and adhere to stringent deadlines for the deliverables.
Some of the clients he has trained for include Infosys Technologies, Cognizant, Mahindra, Titan Industries, LG, Unicharm, Skoda, Aditya Birla Retail Ltd, Future Value retail.
Languages Known: English, Hindi, Kannada, Konkani and Tulu.
