Bhishan is a Dedicated & LEARNING/RCM Leader with over 18 years of proven results using Admin/LEARNING/RCM Management, Operational LEARNING/RCM Management and & LEARNING/RCM strengths to solve specific and measurable needs for complex organizations dealing with LEARNING/RCM, Business Development and Engagement of Associates in Global Scale with 10 Overseas Projects Handled so far from the scratch till the inception and smooth commencement of the Projects in Dubai, Singapore, Mauritius, Oman, Abu Dhabi, Sri lanka & Bangladesh. SYNCHRONY FINACIALS, RBL, RBS, BOA, WELLS FARGO, JP MORGAN CHASE, BANK MUSCAT etc
He is a Bachelor in Engineering in Electronics &Telecommunication in 2000 GCOE Nagaon NMU Maharashtra, and has done E-Tech V2/ITIL V3) Webtech Informatics India Ltd Kolkata ( IT Infra Management /Website Management & N/W Management).
KEY COMPETENCIES: Directing Others, Business Acumen, Decision Quality, Developing Direct Reports, Listening, LEARNING/RCM Mgrial Courage, Planning, Problem Solving, Drive for Results, Strategic Agility, Building Effective Teams, Re-engineering Processes.
AREAS OF EXPERTISE: LEARNING/RCM: Performance Management, Engagement, Change Management, Communication & LEARNING/RCM Team Development CORE CREDIT CARD, Coaching & LEARNING/RCM Management| Competency | Work Skill Development.
Operational: Project | Program | Resource Management ,Strategic Planning, Curriculum Development, Measurement and Reporting , Policy | Procedure | Best Practice Development |Talent Acquisition , Needs Analysis
Technical: LEARNING/RCM Budget Planning , LEARNING/RCM Management Systems, LEARNING/RCM Surveys, LEARNING/RCM Analysis, Performance
Core Competencies & Skills : v LEARNING/RCM Management for 11 MNCs across 5 Countries apart from India v Cross- Border LEARNING/RCM Procurement for 5 Countries apart from India v Start- Up Expertise on LEARNING/RCM and Content Management Team Setup from Scratch v World-Class Client LEARNING/RCM Engagement and Delivery v Learning & Development – Relationship Management v LEARNING/RCM Diversity Management/RCM Core Competencies v Multi Cultural Environment and Behaviour Management v Advanced Technology Management/RCM on Customer Behavioral Interviewing and Automation with AI & ML v GBS Communications & LEARNING/RCM Management Portal Research with AI and ML
ADDITIONAL EXPERIENCE Managing LEARNING/RCM End to End /Internation CEO Coach / CEO Management/Master QA Coach– Platinum Associate Inc. Vendor Managed LEARNING/RCMInventory (VMTI) Planner – IIPM ERRAMANZIL Hyderabad India Lead QA/ RCM Admin – IBM India Inc., Atlanta, GA Green Belt Six Sigma on Fraud and Non-Fraud Management in Learning Module Audits LEARNING/RCM Global Management Team – BANK OF AMERICA Continuum Services Inc., HYD, INDIA Senior LEARNING/RCM Admin /Insurer TTT LEARNING/RCM Specialist – SUTHERLAND HEALTHCARE, BANJARA HILLS, HYD,INDIA
CERTIFICATIONS: Qualified Administrator – Myers-Briggs Type Indicator Instrument/Franklin Covey Certified Instructor – “7 Habits of Highly Effective People” “ First Things First”/ MBTI Certification TTT CELTA/DELTA Certified Jumbo Trainer/Kirkpatrick Certified Coach/ CEO Master Trainer -UAE Master QA Coach- BOA, IBM.
PROFESSIONAL AFFILIATIONS: CPA/CMA/AICPA/DATA Science MIT USA/APTI (Association for Psychological Type International)/ Toast Masters International ROI /Expert MBTI, IELTS , ITIL V3, Six Sigma Black Belt, TTT CETA/ Certified CEO Managementand Coaching
British Telecom Corp Plc – Communication and Learning Site Lead – GBS Kolkata, Gurgaon & Bangalore- ROI and Learning Capability Planning and Full Automation for Hiring and Training Niche platform and LMS RCM Management using Agile Technology pan India-April 2020 till date(Team Size-12 Learning Professional) with a span of 2200 Advisors across 3 sites – Kolkata, Bangalore & Gurgaon. Some of the other clients he worked with: Miles Education Inc, GENPACT, IBM India pvt Ltd, BACS/BANK OF AMERICA CONTINUUM, IIPM PLANMAN CONSULTING, AHS SOUTHERLAND HEALTHCARE.
Languages Known: English, Hindi, Bengali, Punjabi, Marathi, Telugu, Gujarati, Bhojpuri.
