Bama has a work experience of over 18 years across various industries which include Training and Development and BPO. She has trained more than 1000 associates at Entry/ Middle/ Senior management levels.
From the year 1998, Bama started her career with Income Tax Office and later moved to PIX Transmissions. Within the next few years she moved to become the Regional HR Manager for Trident Microfin Pvt. Ltd where she was leading the Learning & Development team along with other responsibilities. Her stint with training as a functional experience started since 2010.
She was majorly involved in Soft skills/ Behavior training as a part of Corporate Induction, Conducting workshops in Service Excellence, Techniques of Problem Solving, Workshops in Communication, Leadership, Motivation, Guidelines in Telephone Etiquette English for work, handling Conference calls. She is involved in Voice and Accent Training for various IT Corporates.
Bama has successfully undergone the prestigious “Training & Development (Specialization in Behavioural and Facilitation Skill Training” from College of Birmingham. Her responsibilities included training young talents to increase their employability rate thereby bringing about a gradual improvement of the candidate by set processes and constant coaching.
Her certification includes below
Authorized Situational Leadership Facilitator – Centre for Leadership Studies (Dr. Paul Hersey).
Certified Instructional Designer – MEHR
Leading with Emotional Intelligence – Carolyn Stern
Everything DiSC Certification – Wiley
Project Management Professional (35 PDU Hours)
Mastering the Art of Giving Feedback and Performance Evaluation – Simulation Based
TTT Certification – American TESOL Institute
Advanced Professional Diploma in Training & Development with Specialization in Behavioral & Facilitation Skill Training – American TESOL Institute.
Training and Development (Specialization in Behavioral and Facilitation Skill Training) – College of BIRMINGHAM
As a Freelance Training, she has worked with clients from various backgrounds giving her an opportunity to broaden her horizons. The client list ranges over Manufacturing, Central Govt. Sector, Service Industries, Financial Institutions, Health Care Sector, IT, Insurance and academics. She was in the front end to deliver right from freshers to senior management level.
A two year stint with Trident Microfin has given an in depth understanding of Human Resource as a department. She was involved in the complete inception of the Human Resource department, which gave her an exposure of 360° view of the function. She was primarily responsible in setting up 24 branches in Maharashtra, right from recruitment, induction, in house Training and Development of the Human Resources to addressing Grievances and counselling which has helped her establish herself as Generalist. An internal understanding of the operations and coordination involved in training, right from Training Need Analysis, Training Need Identification and the entire coordination to achieve the final Training Objective.
With Mindskillz, Bama has been working as a senior faculty member and primarily responsible for providing customized end-to-end soft skills training and development solutions through interactive and experiential learning workshops. She has a deep sense of research orientation, which helps in developing content, and need / gap analysis. Created design documents, developed content and delivered the modules. She was also involved in creating audio – visual training tools for clients.
Bama’s core competent training areas include Delivery Management, People Management, Customer Management, Performance Coaching, Assertive Communication, Team Building, Professional Skills, Time and Stress Management, Conflict Management, Collaboration, Creative Thinking, Retail &Sales training and Outbound Training.
Bama’s Professional Strengths are strong business acumen, understanding the needs of the client and deliver accordingly. She is primarily responsible for the entire Content development and deployment of the content to the target audience. She has the ability to handle huge teams, multi task and adhere to stringent deadlines for the deliverables.
Some of the clients she has trained for include GMR, BPCL, Accenture, Amazon, Optum-UHG, Alkem pharma, PrimEra Medical Technologies, Cloud4C-CtrlS, State Street, Grant Thornton, various academic institutions,DBS to name a few.
Languages Known: Hindi, Tamil, and English.
