Amit Kumar is an Customer service professional with extensive experience of 27 yrs. (12yrs. Team leading). Team player with positive demeanor and proven skills to maintain customer satisfaction and customer experience for the brand success. Specialize in quality, speed and process optimization.
He has promoted company brand and unique offerings through customer service Managed team, overseeing hiring, training, and professional growth of employees. Has managed quality assurance program, including on-site evaluations, internal audits. Coached team members to deliver professional service.
His area of expertise and interest are in Customer Service, Operations Management, Team Leadership, Soft Skill Trainer, Quick Decision Making, Interpersonal Communication, Employee Evaluation, Analytical, KPI Monitoring, Account Management, Quality Assurance, Policy implementation, Team Member training, Efficiency Optimization, Compliance Monitoring, Customer Relations.
He has helped large volume of clients everyday with focus on customer service and was incharge of accumulating customer feedback and made changes to exceed customer satisfaction goals.
He is Bachelor of Arts, Economics, MLS University, Udaipur-1993-1997, and has done Master of Arts in English lit. MLS University, Udaipur-1997-2000.
He has worked with EnableISH Integrated Solutions LLP- Trained advisors batches of STARTEK (Lucknow batch) for Flipkart (CMB Operation), 5S Digital (Hubli Batch) for Flipkart (CMB operations). He has Supported advisors of 5S Digital advisors (Navi Mumbai & Jamshedpur Batch) in their OJT (Flipkart CMB Operations).
Some of the clients he worked with include: Jet Airways (I) Ltd, Udaipur, Rajasthan, Blue Chip Services, Udaipur, Rajasthan, UP Airways, Udaipur, Rajasthan, Modiluft Arilines, Udaipur, Rajasthan.
Accomplishments:
• Recipient of Performance Award for 02 years.
• Received mammoth scale appreciations from costumers over the years.
Winner of state level debate competition organized by dept. of environment Govt. of Rajasthan.
Some of his Certifications include: LOAD 7 TRIM License-(1999-2013), Team Building Training, Leadership workshop,Safety Management System, World Tracer Management, SABRE-steady state course /ACSI, Dangerous Goods Regulations(Load Planners), TCS ion course on Risk Management in financial sector, TCS ION course on Sales order management in supply chain.
Languages spoken: English, Hindi, Bengali & Rajasthani.
