Eddie has versatile skills in Training , Mystery Audits, Communication Skills & Articulate Perfection and Qualitative / Quantitative Research, work experience of over 12 years across various industries which includes Automobiles, Insurance, Hospitality, Aviation, IT, Telecom, E-Commerce, Medical Science, Pharmaceuticals, BFSI, Retail & FMCG Sectors. 21yrs of overall experience as the following:-
With core sales & customer centricity as his forte’, Eddie has been a Relationship Officer managing Direct Sales of Credit Cards and has achieved 150% of target, by Pitching Credit Cards to UAE Nationals and Expats. Relationship building with customers for further references, cross selling, and upselling. Coordinating with HR departments of companies across U.A.E. for Corporate Sales Tie-ups.
Eddie has been a Soft Skills Trainer for Mindspace Human Capital and has Conducted trainings for 1000+ employees (Domestic to International Processes) in English Grammar (Spoken English), Voice & Accent (Neutralization), Soft Skills (Effective Communication / Personality Development / Presentation Skills / Listening Skills / Telephone Etiquette, Customer Service & Process Training), Training batches of 30 to 50 trainees per batch, for their Client Reliance Infocomm.
He has worked as Centre Head cum Trainer for Vigent Info Solutions managing Talent Acquisition for various Companies like Cognizant, E-funds, Intelenet, Accenture, Tele performers, WNS Global, IBM-Daksh, 3 Global Services, Tata Consultancy Services, SITEL, etc. Placed 50K+ freshers in various ITES Organizations & DSTs, Overseeing Appraisals & Regular Reviews of employees, Management of Administration & Petty Cash, Responsible for upkeep & maintenance of company property, Conducting Entrance Tests according to client SLAs.
He has also been a Development & Assessment Centre Manager for NTPC Ltd. (National Thermal Power Corporation and has conducted Assessments Pan India on behalf of Right Management part of the Manpower Group Inc. empanelled through Life Architects India.
A Marketing Executive handling 8k+ outbound calls, achieved 60% Conversion Rate for Space Selling for the Magazine – Beverage & Food World, Processed Foods & Beverages Directory,
Eddie has been a Cabin Crew in the Corporate Sector (Reliance Transport & Travels Ltd), overseeing the care of VVIPs / Political Figures & Senior Management of the company.
With his love for food & exotic tastes, Eddie has been Assistant to F&B Manager overseeing smooth operations & organizing banquet events of the Otters Club, managing Restaurant & Bar Operations, Food Quality Control.
He conducts OJT & Classroom Trainings for various Behavioural, Functional & Technical topics like – Fashion Assistant Inductions, Fashion Training, Fibre to Fabric, Season Training (SS / AW-Collections), Refresher Trainings, In store Trainings, SOPs, Brand Trainings, FMCG Product Training, Cosmetic Product Training, Promoter Training, Customer Service, FABing Training, Selling Skills, Retail KPIs, Process Trainings, New Launch Automobiles for Sales, Semi-Technicalities of Automobiles, H/W & S/W Training for IT Sales, Voice and Accent Neutralization, Personality Development, Presentation Skills, English Grammar & Free Speech, Listening Skills, Spoken English,, Business Etiquette.
He is empanelled with organizations like NTPC, Life Architects India, Right Management, Tata Strive India, SLS Learning, ProEdge Consulting & Training, Madhavbaug (Sane Vaidya), TTRAIN, Core Vocational Training, NYCS, Arvind Lifestyle Brands Limited, M L Dhanukar College, Balaji P G College, DAV College (BHU Affiliate), Thadomal Sahani Mgt College.
He also has keen interest in market research conducting Mystery Audits for automobiles organizations like AUDI, Mercedes, BMW, Toyota etc.), also Qualitative & Quantitative Research for various products & services. Moderation of Focused Group Discussions, Corporate Interviewer for HNI Consumers & Overseeing Respondent Recruitment & Quota Distributions.
Eddie is a Graduate with a Post-Graduation in Craftsmanship’s Course in Food & Beverage Service from IHM – Dadar & Diploma in Software Engineering Aptech Computer Education, he has also completed his IRDA Certification from Max New York Life.
He is currently associated with Mindskillz as a senior consulting faculty adding value to the organization with his rich experience in diverse industries.
Languages Known: English, Hindi & Marathi
