Lakshmi is a Soft Skills Trainer who is Self-motivated & Accomplished Administrator offering over 18 years of rich experience in BPO Operations (Inbound International & Health Care Operations).
She is Competent in assessing and identifying the training needs and impact; articulating the program to cater the performance gap of employees. She is Skillful in ensuring delivery of high-quality services to support customer’s business needs & achieving continued high customer satisfaction from all operational users for services.
She is B. Com graduate from Mumbai University, and done Soft Skills Training & Train The Trainer from Image Consulting Business Institute, 2019. She had done NABET and SQA accredited Train The Trainer course.
Adi Lakshmi has a Proven excellence in recommending improvements to functionality, creating and delivering quality services and has Capability in supervising performance management of team leaders and trainers, capability building of the team through various skill development programs and employee retention and executing performance assessment
Her Core Competencies includes: Train The Trainer, Team Management & Leadership, Strategic Business Planning, Delivery Management, Client Relationship Management, Transitions, Migrations, Process Excellence, Training & Development, HR Operations, SLA/TAT Adherence, Cross-functional Coordination. Soft skills-Critical Thinker, Analytical, Planner, Change Agent.
Some of her career achievement includes: She was rewarded as Best Performer in the Team – Tracmail (AOL Process – Chat & Email). She was also selected by Serco for facilitating UK Project. She has imparted training programs for new hires.
Adi Lakshmi have managed and drove process metrics as per standard agreement, ascertained continual improvement & achievement of target in terms of values and revenues. She has Delivered the overall targets & business plan; managing operations processes, plan, control; ensuring performance improvement, and operations strategy.
She has worked with companies like Acccenture, Serco Global Services , Tracmail India Pvt Ltd
Languages spoken: English, Hindi & Telugu.
