Gautam has over 21 years’ experience in the Services Industry. Due to his good communication and leadership skills, he has often been chosen to handle training workshops on motivation, communication, etiquette, telephone courtesies and attitude improvement. He has had the experience of handling large teams (up to 94 people) in HSBC Data Processing Pvt. Ltd. He has also had the experience of handling large numbers of foreign Clients.
Gautam has set up systems for customer feedback and tracking frequent and VIP customer preferences. He has introduced several key initiatives and innovations with a view to improving overall standards and increase sales at HSBC HDPI.
Customer relations and customer handling skills are one of his strong points; he has handled high-pressure situations often involving VIPs and extremely exacting clients. He is CELTA Certified: (Cambridge ESOL: Certificate in English Language Teaching to Adults)
He has had the experience of handling large teams (up to 94 people) in HSBC HDPI and earlier too, while in the Services Industry.
Gautam has also handled Foreign Customers and has the experience of handling large numbers of foreign clients across various nationalities. He has set up systems for customer feedback and has tracked frequent and VIP customer preferences. He has also introduced several key initiatives and innovations with a view of improving overall standards and increase in sales.
Gautam has conducted several training programs for various Corporate such as Timken, SunGard, UTCAS, ISGN, Pharma Arc, Bharti AXA, First Source, Apotex Research, Columbia Asia, Cross Domain, Biocon, IBM, Birla Soft, Robert Bosch, 3i InfoTech, Sapient, lifestyle, HP, Ericson, Accenture, Aurigene Technologies, and Arthur Gallagher, Kintetsu World (Express), CGI, 24/7 Customer, AT & T, First American, RVC Engineering College, and Octogan.
His areas of expertise include training on Campus to Corporate, Call Coaching & Floor Support US Process, Business English & Basic Grammar, Communication at work, E-mail writing skills, Business English, Live role plays for in house sales training, Communication for new comers & call coaching, Train the Trainer, Customer care & Personality Development, Communication at Work & Grammar, Call Support & Communication, Communication & Telephone Handling Skills, US/UK Accent Neutralization/ Communication, Customer Care, Cross Cultural Awareness, Time management; Outbound Team Building, E-mail Etiquette, Advanced Grammar & Accent Neutralization, Refresher Business Communication, V & A / Call Coaching and Executive Coaching V& A/Communication
Languages known: English , Hindi and Bengali.
