A confident, creative and an avid professional with over 25 + years of work experience diversified in the areas of Marketing, Support, Customer care, Operations, Training & Development with Project Management knowledge, Liaison & Consultancy highly organized, diligent and responsible, able to create and execute complex projects and programs to meet the service and business needs, with a logical approach to challenges, performing effectively even under pressure deadlines.
A Quick Learner & adaptable with new Technology along with knowledge in working with various Assessment, Analytical, Testing and Project Management tools across various domains in IT/ITES, Problem management, Incident management, Risk Management, CRM, Reporting & Consultancy. An award winning volunteer for my contributions towards volunteering and leading many of the CSR activities at Office and towards community Services.
Core Professional Strengths
- Project planning and execution • Training & Development • Content & Curriculum design • Product & Support Management • Continuous process improvement • Team building and delegation
- Operations & Reporting Analysis • Scope, time, cost and quality management • Consulting & Counseling • Excellent Presentation Skills • Branding, Marketing & Sales Promotions • Knowledge on Software development, Testing & IT Technology.
- Expertise in using various Testing & Analytical tools. • Effective communication with stake holders • Offshore/Onshore team management • Client/Vendor/Partner relationships • Assets & Logistic management
Training Specializations:
- Emotional Intelligence · Life Skills including Leadership, Public Speaking, Effective Communication, Creative Thinking, Customer-Relationship Management, Team-building and Problem-solving · Corporate Training – New Hire Induction, Corporate Culture, Customer Care, Stress management Etc, Project Management, CRM, SCM, Custom-made, Need-based programs · Custom-made, Need-based programs
With over a decades experience in the Corporate Organization and Cosmo life style, had the opportunity to work and interact with various off shore (UK, US, APAC) and Indian Clients on various projects and business need. This enhanced my skills in understanding various cultures, Accent & Attitude of our Business partners and Project deliverables. In the same time, understanding and updating my latest Technical Knowledge on the Basic Understanding for the projects.
Here our ever growing newly Venturing Business and Startups moving towards Tier 2 City Corporate. Though, on the leadership and management level have all the set up to deal with their clients, the Midlevel and Associate level Employees lack in various level of awareness and business need, from culture – communication and etiquette.
With the need of the above, my aim is to bridge the gap and help the teams to enhance their skills & attitude towards a healthy work method and confidence level, in their communication in presenting their project deliveries to the respective clients, in the best way for great partnership and business relations.
My training strategies focus on assessing the need of the Trainee, with latest technology info, tools and culture oriented deliveries, then work towards improving their morale and subject of skills they need and should improve. With more Job oriented and conceptual training, along with analytical ways to present their Project Deliveries.
With my work Experience since 1992 starting with Marketing various products and concepts, moved along with the trend and technology from Computer Sales, Paging Service & Mobile services in the Telecommunication technology, experience counts to a decade of Marketing & Service Operations.
Since 2003 moved to the ITES Industry started working as a TSR learnt a great deal of International process and clients, and Management in Quality and Analysis. Move up the ladder to gain experience in Quality and Management and become a Product owner and lead in the IT and Platforms, Also lead a team and process in liaison with my Domestic and International Client Service. Improving my experience in Leadership & Vendor Management.
Also a leader and Award winning CSR activist to involve and lead groups of Volunteers providing community services and involving in various projects of Health and education services. Also been a part of fund raising and support various NGO for Health and Student Education programs. Individually involving in any possible kind of community service and awareness programs
Since 2013 moved to Coimbatore to start a Training venture and EDP programs, including some business consulting. Associated with various Training Consultancy to provide training in Life skills and so ft Skills. Also including corporate Training for Some companies in the IT Industry – Shlok Labs, Hella Automation India Pvt Ltd, related to Communication and Business Etiquettes etc. Conducted various In-house and outbound training for College Students and Corporates.
While in Association with Training Partners – Key Mind – Coimbatore, Crystal Crown – Chennai, ACCME Training – Coimbatore etc. Provided Soft Skill Training to over 5,000.00 + Students related soft skills, communication, Interview Skills and Life skill programs. Also been a part of design and deliver many Training Contents for the same.
Also associated with some colleges in consulting for Valued added courses and training content and was part of the Industry Consultant for the Board of Tech Education – Bharathiyar University to give inputs for the Update of Technical Education content and Skill updates.
Also done various Pre Assessment and consulting for students in the final year and Schools & Colleges for Career Guidance. With me recent and past experience played major roles in some of the Screening and Interview process for Companies, and College Campus interviews. Helped in Short Listing candidates based on talent and skill levels and Interviews in Group Discussion, Technical, and Personal Interviews.
With the experience to handle various levels of Audience in all sectors of Academic and Corporate, to deliver and Basic Technical /all Non -Technical Content with the best output and deliverance and create and impact get results with a positive outcome from each session. Any content or brand promotion done with multi lingual and overwhelming control over the audience and facts delivered.
Also into US IT recruiting since April 2015, working for Alltech – New Jersey have updated my continuous learning skills to understand a great deal of Sourcing, Screening, Interview, Short Listing candidates on assessing the skills and talent levels. Also associated with the IT industry and great learning of the latest Technology terms and programs, related to the Job markets, Job Requirements, Talent Acquisitions. With the learning knowledge of the Finance / Banking services, technology support and need is a great asset to my experience. A better understanding of the latest and future technologies used and will be needed is a part of my learning experience to advice and guide candidates in technology and career growth.
Languages Know: Tamil, English, Malayalam, Hindi, Kanada.
