Victorya is a Certified TA & Voice & Accent trainer with 12+ years of experience having trained a varied section of audience from new interns to Management level in various companies.
She has delivered successful training programs on Leadership and Behavioral Modules in MNC’s. She has worked on different modules to provide comprehensive Data Service to the clients and has been able to solve complex problems within the organization.
She has done her Bachelor of Arts from IEC university. She has received TTT Certified for Online Training by eMaesters Pvt Ltd, TTT Certified for IELTS & PTE Training by uFaber Pvt Ltd and TTT Certified for Business Communication by eMaesters Pvt Ltd
She has positive results in handling NHT batches (Including Pre Assessment and Post Assessment). She has trained participants on TNI/TNA to improve CSAT.
She is passionate about her work. She has created multiple modules on Stress Management, Time Management, Interpersonal Skills ( Johari Window), Self-Motivation, Change Management and Project Management.
She has immense knowledge to train Advanced English Grammar and conducted refreshers to improve CTA/NPS & AHT.
Her are of expertise includes: Emotional Intelligence, Soft Skills, Communication skills, Leadership skills, Sales training for different modules, Root Cause Analysis, Pre Hire Orientation, New Hire Training (Voice & Accent), TTT Training, Advance English Grammar and its rules (Tenses, Subject verb agreement, Preposition), Speech Neutralization (Consonant sounds, Vowel sounds, Phonetics Chart, Syllable stress)., Intonation and its rules, Phrases and how to avoid Indianism, Telephone etiquette, Interviewing candidates to check their communication skills and score them via CAT tool, Email etiquette, Business writing skills, Communication skills Model and types of communication, How to Handle difficult customers and the art of “Service NO”, Customer delight vs Customer service., Listening skills enhancement, IELTS and PTE Training.
She is currently working as Voice & Accent trainer with Mindskillz for multiple projects.
She has a deep understanding of the entire gamut of training functions from conducting a training need analysis (TNA); creating the content outline and making a business proposal to clients, designing and developing the training module using instructional design, delivering the training module and conducting post-training support.
Clients: SPSoft (P) Ltd, 247 Customer Pvt Ltd, Q Conneqt Business Solutions, Sitel India Pvt Ltd and other MNC’s
Languages Known: English, Hindi, Kannada, Tamil, Telugu, Malayalam (basic level)
