Anupama comes with approx. 17+ years of rich and insightful experience in Training & Development. She has been certified for’ Leadership trainings’ and ‘Train The Trainer’ programs by HCL, Serco and ACE group. She was also certified by HCL to conduct Inhouse ‘Security Compliance’ trainings across all the level.
She has rich experience in working with students at both school and college level. She has successfully delivered soft skills trainings and has conducted workshops in reputed schools and colleges.
Apart from being a certified trainer she brings with her on Industry experience of managing Sales Operations, Customer Service, Collections, back-office maintenance in the BPO/ ITES and Real estate industry.
Academy Credentials:
- MBA HR from Manipal University
- 2004 Post Graduate Diploma in Public Relations from Bhartiya Vidya Bhawan, New Delhi.
- 2001 Graduation in Humanities from Maharaja Agrasen College, Delhi University.
Her professional Synopsis:
- Certified Soft skills, Leadership and TTT trainer, Presentation skills, Personality development
- Proven skills in managing team efficiency through the role of Manager Training.
- Proven skills in delivering process training and related soft skills training through the role of a trainer
- Proven skills in handling the operations through the role of Head Marketing
Training and Development:
- Conduct TTT for the trainers
- Conduct Presentation skills
- Conduct regular audit for Trainers in real time scenarios and give feedback to cover the gaps
- TNI- Overseeing identification & preparation of tailor-made programs in sync with the operations requirements.
- Managing end to end ‘Pilot training’ (3months incubation) across all levels of project to ensure project goes live with required SLAs
Industry Experience
Operations:
- Ensuring adherence to targets and goals for the process – setting and maintaining CTQ & CTP targets for the process.
- Providing Cross Training
- Ensuring CTQ closure.
KRAs as a Sr. Trainer:
- Conducting TTT programs to certify trainers to create trainers pool
- Imparting training(Soft skill and Communication) to advisors
- Managing team of trainers
- Planning training calendar along with operations to ensure highest quality on floor
- Appraisals of trainers and line trainers
- Part of new work migration team to ensure effective training in the cluster
- Rendering assistance to the trainers as a Subject Matter Expert to handle critical issues and situations
- Conducting Audits of the batches and give coaching to trainers
Her industry work deliverability includes managing and conducting training for NH, Providing support during Nesting/OJT period, Developing process for NHT and Refresher trainings, Developing training Modules for Training, Developing team for Training department, Part of Pilot Launch of the Organization, Prepared content for Website, worked on Developing core modules for the organization, Developing Team for the organization, Prepared organization to get funding as a startup.
Worked with Students for Different soft skills trainings
- Conducted workshop for 3 days for New oxford school(Delhi) on personality development for Students from class 6- 10th .
- Conducted 2 day workshop for Xavier’s school on presentation skills and leadership program for class 11.
- Conducted session on Personality development in HMRITM IP university for MBA students
- Conducted HR orientation and Interview skills session for BBA students of NCU university, Gurgaon
- Conducted 1 day Presentation skills workshop for SGT Universtiy
Core Competencies as a Trainer include:
- Soft Skills Training
- Leadership training
- Conduct TTT for the trainers
- Presentation skills
- Personality development classes
- TNI and TNA
- Content Development
Some of the clients: Crystal Triangle, HMRITM, IP University, ACE Group, SERCO BPO, HCL BPO, Call Net India Ltd etc.,
Languages Known: English and Hindi
