Bhagyashree comes with 7 years of experience as a Voice and Accent trainer with thorough understanding of the fundamental principles of training process and their practical usage. Highly organized thought process and well-structured problem dealing attitude with an edge of innovativeness. Accurate approach to understand organizational goals, formulate objectives, determine priorities, adopt a short and long-term view, and recognize opportunities to accomplish desired objectives. Potential to persuade, build consensus and gain cooperation to obtain information and accomplish goals. Ability to use logic and reasoning to identify the strengths and weaknesses of various solutions, conclusions, or approaches to problems. Strong in handling the MS office tools and web search tools.
Her education include B.A. English and hold TESOL certification from Asian College of Teachers. Honors and has done Diploma in Travel Tourism and Airport Handling from YMCS. She is Certified In Amadeus (Software).
Bhagyashree has developed a strategic approach to identify the training needs of both customers and internal team members. Has deliver a competency-based learning and education experience throughout the onboarding process on Product, Process, Soft Skills, Language, and Culture. Collaborated with cross-functional teams to ensure that effective education (all the latest feature enhancements) is imparted to all the stakeholders involved in service delivery. Has execute learning missions and certification of all new hires onboarded into the service delivery organization.
She has improved customer satisfaction by introducing new techniques around training and education, ensuring optimal use of all available tools like EPAY LMS and customer community. Has develop excellent collaboration with other departments. including Sales, OPS, IT and Care to effectively manage and prioritize the customer training needs.
Bhagyashree has Conducted numerable Train the Trainer Sessions. Deployed over 75 freelance/contractual trainers for PAN India training projects, train in candidates of various experience on English language enhancement, customer service, culture sensitization & soft skills program, Coordinate, design, deliver and evaluate L&D solutions. Effective use is made of available information and technologies to achieve session aims and to enhance SMART Training Resources’ reputation as the leader in the field.
She is currently working as a Senior faculty with Mindskillz, adding value to the organization with her Diversity in training programs.
Languages Known: English & Hindi
