Raghav is a Soft skills Trainer and a Certified NLP Practitioner, Certified IELTS trainer who comes with 16+ year of experience with exemplary experience in handling training for Sales, Customer Service and Retail brands.
He is Bachelor of Commerce and has done his Post Graduation-Instructional Design from Henry Harvin Education.
He has also done Train The Trainer, Dale Carnegie Training, Advanced Effortless Virtual Facilitation Program, Gold Testing & Valuation – MSME trainings to add a professional touch to his Educational qualification.
His area of expertise includes: Soft skills, Behavioral skills, English Language, Customer Support, selling skills, Customer Interaction and retention, Soft skills, Product Knowledge, presentation skills, Effective communication, Retail selling skills, Personality Development, Instructional Designing, Optimum Time Management.
Certifications:
- Certified on ‘Train the Trainer’ by Dale Carnegie, India
- Certified on ‘Gold Testing & Valuation’ by MSME (Micro Small & Medium Enterprise
- Certified with Advanced Effortless Virtual Facilitation Program by Society for Human Resource Management
- Certified by IELTS having achieved a score of 7/9
- SPOC for over 1350 employees across East Zone for transition to Digital Learning system at IIFL
- Part of Winning Team for Golden Peacock Awards 2020 – Team Award for National Training
- Have successfully trained over 450 batches across batches ranging from 3 hrs – 5 day programs
- Certified NLP Practitioner to optimize Communication, Performance levels & behavioral petterns
- Certified Call Coach from HSBC Learning & Development team to monitor & coach on Customer interaction skills
- Certified with Writing for Results workshop on Corporate Business Communication
Clients: Credavenue, IIFL, Max Life Insurance, Aptech Global, Learning Solutions, HSBC, India Infoline Finance Ltd., Max Life Insurance, Tikona WiFi, Pantaloons, Liva, Indus League, Raymonds, Skechers, Shoppers Stop, Spaces – Welspun, 109 F, Spykars, Turtle and others.
Languages Known: English and Hindi
