Rajiv come with (30) years of rich experience with renowned organizations. Worked for Indian Tobacco Company (Calcutta), Quanta Engineering Company (Bombay), HCL Technologies BPO Services Ltd, SITEL, America online (AOL), Aircel and FIITJEE looking after Learning and Development and developing fully customized training workshops to maximize customer value, at every stage of the client-customer relationship.
He has done Bachelor in Science from St. Xavier’s College, University of Calcutta. Management Trainee with Indian Tobacco Company, Calcutta. Management Program from Indian Institute of Management, Bangalore
As a freelancer he delivered various formats of training and development, where his chief role is to Design and Implement training systems and processes (Soft skills, MS Office (Excel, Word and PPT) Organizational Development & Behavioral trainings, and product/process/sales/marketing/counseling training), to achieve defined metrics and devise methods to improve training design & delivery.
Rajiv has excellent communication skills and has been able to effectively manage and utilize the available resources. He enjoys working with a team, and possess familiarity with the international community and languages, the sensitivities involved in communication with different cultures, makes him an ideal candidate for the customer care industry.
He has undertaken training projects for orgnizations requiring various drives around soft skills, language training, communications, team dynamics, first time managers, leadership and organization development – change management, behavioural and sales trainings.
He derives continuous improvements at all stages of employee’s life at work, by partnering with Operations to implement effectiveness
Rajiv is currently working as Senior Training Consultant with Mindskillz and adding a value to the organisation with his multiple training expertise and different Methodologies.
He has been responsible for overall Learning and Organizational Development Programs, for FIITJEE LTD (New Delhi) across all Centre’s and employees of the organization, which spans to 60 odd centres in India and 2 overseas centres. He is involved in Design, Planning, Assessment, Analysis and Implementation of training systems and processes for complete in-house trainings for various Organisations and also strategizing the training processes in sync with Operations & Quality.
Apart from in-house corporate achievements, he has also a thorough outdoors person, and have been conducting various outdoor team building and leadership workshops, from simple outdoor games, to trekking, etc. These workshops not only focus on a positive frame of mind and a healthy living style, but they have been vital in imparting key corporate management skills.
He also worked on various Process, Process, soft skills, communication and Leadership Development trainings for US, UK and Canadian projects and managing all delivery sites (International businesses).
Some of the client he worked with: Indmac Travels Private limited, FIITJEE LTD (New Delhi), HCL, Sitel, Genascis, Aircel, ACPL Group and vCustomer Services P. Ltd.
Aircel limited, AOL Online India Pvt Ltd, SITEL – India, HCL BPO, NOIDA, QUANTA ENGINEERING WORKS, BOMBAY, THE INDIAN TOBACCO COMPANY LIMITED and Others.
He is also closely associated with Mindskillz as a senior consultant specialising in coaching leaders from various organisations.
Languages spoken: English, Hindi
