Bhabona Borah is a Training Consultant with 10 + years of experience with new joiner orientation programs, presentation skills program, email etiquette and call etiquette. Some of her trainings includes Soft Skills, Understanding of telephone etiquette, chat etiquette, customer service concepts and selling skills Design and maintain training material. Feedback analysis to the trainees. Deliver training and development module -presentation skills, time and stress management , conflict management, meeting etiquette & team building activities.
Her core skills include Leadership Skills, Team Management, People Management, Performance Enhancement, Good Communication Skills, Training and Performance Support, Training Gap Identification & Cordination, Customer Relationship Management.
She is B.A graduate from Cotton College, Gauhati University, (2008), and Complete her MBA from Singhania University, Rajasthan (2010). She hold Certification on Train The Trainer Cerfication, December 2021.
MBA, Singhania University, Rajasthan (2010) B.A, Cotton College, Gauhati University, (2008)
Some of the trainings delivered by her include Presentation Skills, Telephone, Email Etiquette & Chat Etiquette. She had trained new hires on Customer Service concepts & Customer Experience. Has evaluated the performance of team members & implementing an individual action plan for providing feedback.
Bhabona has trained supervisors on people management, social media management and effective feedback delivery skills Designed & developed training strategies, initiatives and materials. Developed Performance Evaluation Performa to provide feedback. Has developed & implemented plans to address customer-specific needs and offering exceptional customer service. Handled routine calibration sessions for monitoring the quality of interactions Handled Customer Escalations through different channels (Social Media/Customer Care/Retail Outlets).
She is also closely associated with Mindskillz as a training Consultant specialising Presentation skills, Call and Chat Etiquette, Customer Service Concepts, Stress Management and Email Etiquettes with various organisations.
Some of the Organisation she worked with includeNorth East Region Finservices Ltd, Sagar Steels, Distributor of Tata Steel, Titan Company Ltd, Skillomania Learning and Consulting.
Languages spoken: English, Hindi and Assamese.
