Sheryl has a work experience of over 7 years across various industries, which include Training and Development and Content Creation. She has trained more than 400 associates at Entry and Middle management levels.
From the year 2002, Sheryl started her career with Standard Chartered Personal Loan and later moved to BPL Mobile. After year of joining at BPL Mobile she got through ORANGE (best Telecom Sector) at Orange Shop, Borivali as a Customer Relations Executive. Worked on Service & Sales to walk-in customers. Managed office cash and the front office and reception.
In VODAFONE ESSAR LIMITED she was a Senior Corporate Back office:
Coordinating with all relevant back office departments such as Marketing, Roaming, Retention, Sales, Bill, Operations, Bill Administration, etc., to facilitate case resolution
Handling corporate calls and providing resolutions to authorized signatories. Worked with Relationship managers to manage corporate accounts.
Through an internal Job posting Sheryl was part of the Mumbai Training Team.
As a Trainer-Team Coach for 4 years’ of successful experience in Training Product, Process, Grooming, Communication, Body Language, Sales, Quality, Safety training, Motivational Trainings, Team Building and Customer Service for induction batches. (Telecom Sector) Successfully imparted training exceeding expected Quality standards to Store Executives. Always ensured that trainees have a complete understanding of product and processes and are always ready for new changes, which they are then able to handle effectively.
Ability to train, motivates, and supervises customer service employees.
Team player, acknowledged as “Total Quality Customer Service Trainer.”
Developed and implemented plans, conduct audits, imparted training to newly recruited trainers.
Excellent working knowledge using CRM, CRS, BSCS, Module creation Microsoft and Office product line.
Since after moving to Bangalore, quit Vodafone and was a owner and Pastry Chef of Baking Company: Crusty Treats. In Company HR Central as a Senior HR Consultant she have been involved in the end-to-end recruitment process. Co ordinations with the Client to ensure suitable candidates are sent.
As a freelance Core Skill trainer created questionnaire assessment with multiple choice for the core skill training. Modules Behavioral Skills, Presentation Skills, Professionalism, Analytical and Critical Thinking, Structuring Data, Inter Personal Skills, Teamwork, Listening Skills, Attention to Detail, Group Discussion and Interview Skills, Grooming and Email Etiquette.
Languages Known: English, Hindi, Marathi and Konkani.
