Zarina has more than 6 years experience in performance evaluation, process improvement and soft skills. She has been an assistant manager for communication training in HSBC. Her passion lies in research on content development to new learning deliverables.
She has created pro-active & responsive solutions to voice and accent training needs, identified opportunities for continuous improvement in individual, team, business units & organizational performance.
Zarina has been working with team managers to identify and meet personnel training needs. She conducts Training Need Analysis; has designed and developed Leadership Development Programs
Besides identifying and charting learning paths for organizations, she has conducted Quality Assurance sessions to evaluate Customer Service Agent’s performance against the established standards. She has implemented multiple training and quality solutions to improve performance and drive business results.
Zarina has designed and conducted New Hire Training Language training sessions with emphasis on language standardization. She works collaboratively with business partners, performance consultants, technical specialists, subject matter experts, facilitators and other instructional designers to produce training solutions and evaluate effectiveness of training and of the trainers.
Some of the programs Zarina has delivered are Telephone etiquettes, Accent neutralization, Writing correct e-mails, Handling customer queries and irate customers, Training Management, Personality development and business etiquette and Team building and employee development.
Zarina has been training for companies like Kony Labs, Franklin Templeton, NEXT, HSBC, Exensys software solutions, Insignia Solutionz amongst others.
Languages Known: English, Hindi