Shama has a work experience of over 12 years in BPO and ITES Sector across India & Middle East.
Her area of objective is to excel in Learning & Development Sector through my dynamic interpersonal skill, and to look for every opportunity to utilize her knowledge to its best of its Ability for further enhancement of my effective communicational and orator skills and to align my goals to the overall growth of my Organization.
She has delivered and facilitated Training for Voice and Accent Neutralization, Spoken English, Communication and Culture, Employability Skills Development, Organizational Development Training Programs, Project Transition & Process Performance Quality Management, Process Re-Engineering Analysis and Employee Skill Improvement Analysis and Training Delivery.
Her area of expertise include Leadership and Sales, Project Development and Project Management, Leadership and Sales Module Training for Mid-Level Management Teams, MIS Report Generation and Report Analysis, Employability Skills Development Training for College Students, Recruitment of skilled manpower and Training for International Process, Operations Process Flow Analyzing and TNI & TNA, Analyzing Customer Feedback & Improve Service Quality
Shama is holding a B A in English Literature and pursuing M A English Literature. Her software skills include Ms Office, Office Automation Tools, QuickBooks, Ms Project, Minitab 6.0.
Some of the clients she has worked for are i2i Media Easy Call Pvt Ltd, Cogent Connect Ltd and trained Sutherland Global Services Ltd, HCL Technologies BPO, DELL (USA), BELL (CANADA), VIRGIN TAINS (UK), SYNERGY RMS Pvt. Ltd.
Languages Known: Urdu, English, Hindi, Tamil