Nirmala K Mondal is an internationally certified L&D professional with 20 years of experience.
She is a Leadership and Soft Skills Trainer and a Management Consultant. She is a Certified Trainer & Facilitator (CTF) from Carlton University and has an MBA. She is also a certified retail skills trainer from City & guilds, UK. She had over 19 years of work experience in Training & Development, Resource Management. Currently conducts senior and middle management training programs for various industry sectors.
In training, she is an expert in designing, delivering and evaluating programs in the areas of Communication and behavarioral soft skills. Training methodology is tailored to suit different needs and levels and ensures that learning happens in a stimulating and fun filled environment.
During her experience of 19 years, she has served several corporate companies both in domestic and international market and has gained rich exposure in direct sales, performance development, training & development for different industry verticals like Insurance, Retail, and Financial Services and multilevel/Referral marketing industry.
Over the span of her career she has handled and has been responsible for business development, client servicing, TNA, research, creating program structures, designing training materials, content creation, train the trainers and delivery of training and learner assessments and post program evaluation of training.
She has trained participants ranging from senior management to frontline sales personnel.
She is an accomplished trainer and development executive motivated by challenge and rewarded through seamless skills development that synchronizes management visions with employee needs and designs innovative programs that boost customer satisfaction and employee motivation.
An effective trainer with the notion, “The skill to do comes from Walk the Talk.” Areas of expertise include Coaching, Team Building, Management and Supervision Training, Communication and Mentoring.
She conducted various sales and motivational trainings for DSA’s of retail banking. Organize leadership camps for school and college students.
She designed various training modules on various topics.
Her Industry Exposure is into Retail, Insurance, Telecom, Hospitality, Educational institutes (colleges and schools), Finance, Automobile sales, FMCG, Distribution sales and Customer care
She always gets ‘Exceptional (>95%)’ ratings across most sessions – with particular emphasis on parameters like delivery, reference material, methodology and interactive focus.
She is associated with Corporates like Shoppers Stop, Jones Lagna Lassalle, APTDC, Alnoor Hospitals (Abu Dhabi, Al Ain), Reliance communications, Reliance life insurance, Indian Railways, ING Bank, HDFC Bank, Axis Bank, Hindustan Lever Ltd, Godfrey Philips, Gulf Oil Corporation, Bharat petroleum corporation- BPCL and Unicharm for various programs for different levels of participants.
She can handle VARIOUS TRAINING MODULES from communication skills to any of these Professional Supervisory skills, Change Management, Conflict Resolution, Communication Strategies, Coaching, Stress Management, Effective communication and public speaking skills, Decision making and Problem solving skills, Leadership skills, Transformational leadership skills, Effective Interviewing skills for managers and Effective Negotiation skills.
Languages Known: English, Hindi, Telugu